This Privacy Policy explains how SmolBusiness (operated by CoPower Technologies, a Registered Partnership Firm) collects, uses, stores, and protects your information when you use our platform and services — including your seller storefront and order management tools. SmolBusiness is a software platform; we do not process or store customer payments.
By using SmolBusiness, you agree to the practices described in this Privacy Policy.
01: Information We Collect
Information You Provide
When you register or use SmolBusiness, we may collect:
- Name, email address, and phone number
- Business and store details (store name, Instagram handle, product listings)
- Shipping address and contact information
- Your UPI ID, shown to your own customers so they can pay you directly (we never receive these payments)
- GST or business registration details (where applicable)
- Order details and seller-uploaded payment confirmation screenshots
Automatically Collected Information
We may automatically collect:
- IP address, browser type, and device information
- Usage activity, page views, and navigation patterns via PostHog analytics
- Cookies and session identifiers
Payment Information
SmolBusiness does not process, collect, or hold customer payments, and we never see card or bank credentials. Customers pay sellers directly over UPI. To help a seller confirm an order, a customer may upload a payment-confirmation screenshot, which is stored alongside the order; the seller verifies it manually. We retain order amounts for the seller's record-keeping only.
02: How We Use Your Information
We use your information to:
- Set up and manage your seller storefront
- Help sellers receive and manage customer orders
- Display the seller's own UPI details to their customers at checkout
- Send order confirmations, support updates, and platform notifications
- Detect fraud, abuse, and policy violations
- Improve platform performance and user experience
- Comply with applicable Indian laws and regulatory requirements
04: Data Security
We implement reasonable technical and organizational measures to protect your information. Data in transit is encrypted via HTTPS. However, no online platform can guarantee absolute security — please protect your account credentials and contact us immediately if you suspect unauthorized access.
06: Data Retention
We retain your information for as long as your account is active, and as required to fulfill legal, tax, and dispute resolution obligations under Indian law. You may request deletion of your account and associated data at any time.
07: Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Delete your account or request data erasure
- Withdraw consent where applicable
To submit a request, email us at support@smolbusiness.in.
08: Third-Party Services
Our platform integrates with third-party services including PostHog (analytics), Instagram, Google APIs, and cloud hosting/storage providers. We are not responsible for their privacy practices — please review their respective policies directly.
09: Children's Privacy
SmolBusiness is intended for users who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
10: Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice. Continued use of the platform after updates constitutes acceptance of the revised policy.
11: Contact
For questions regarding this Privacy Policy, reach us at:
Email: support@smolbusiness.in
Registered AddressShop No. 19, Ratan PlaceAgyaramdevi Road, Ganeshpeth Colony
Nagpur 440016, Maharashtra