- How do I manage orders coming from both Instagram and WhatsApp?
- Point both channels at the same store link instead of taking orders inside each chat. Whether a buyer found you on a reel or messaged you on WhatsApp, they check out on the same store, so every order lands in one list with its items, address and payment attached. You stop reconciling two inboxes.
- A customer asked on Instagram and paid on WhatsApp. How do I keep that as one order?
- Send them a store link the moment the conversation turns into an order. The checkout collects the items, address and payment against one record, so the enquiry and the payment stop living in two different apps. Chat stays for questions; the order itself exists in one place you can search later.
- How do I manage Instagram orders in one place?
- Take orders through a store link rather than through DMs. Every order that comes through your store lands in one dashboard with its items, customer details, address and payment status attached, so you work from a list instead of a chat history.
- How does payment verification work?
- For UPI orders the customer uploads a payment screenshot and the order enters a verify queue. You approve or reject each one by hand before shipping, so you stay in control of every sale. An automatic check on the image flags whether the amount and payee look right, but it never decides for you.
- Can customers track their orders?
- Yes. Buyers follow their order from placed through packed and shipped to delivered, right from your store and without creating an account. They also get WhatsApp and email updates as the status changes.
- Does it prevent overselling?
- Yes. Stock is reserved when an order is placed, not when the payment clears, so the same item cannot be sold twice during the payment window. If a buyer abandons an unpaid order, that stock is released again automatically.
- Can I manage orders from my phone?
- Yes. There is a mobile app and a web dashboard over the same orders, so you can verify a payment or mark something shipped from wherever you are and see it reflected in both.
- How do I find an old order?
- Search by customer name, phone or order number. The search runs on the server across your whole order history rather than filtering only the page on screen, so older orders are still findable.
- What happens to orders where the customer never pays?
- They stay pending with no payment proof, and they have their own view so they do not clutter your main list. The stock they were holding is released, so an abandoned order does not quietly cost you a sale.
- Can I cancel or refund an order?
- Yes. An order can be moved to cancelled or refunded, and those states are final. Once an order is cancelled it cannot be walked back into a paid state by any route, which prevents a cancelled order being accidentally resurrected after its stock has been returned.
